Privacy Policy

Effective Date: October 5, 2026

Happy Tails Pet Store ("Happy Tails," "we," "our," or "us") respects your privacy and is committed to protecting the information you provide when you visit our website, contact us, use our chat services, book an appointment, shop with us, or otherwise interact with our business.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and how your information may be used in connection with our services and communications.

1. Information We Collect

Depending on how you interact with Happy Tails, we may collect information such as:

Name
Phone number
Email address
Pet-related information that you voluntarily provide
Appointment and grooming information
Information submitted through our website chat widget
Information provided when contacting our business
Information associated with purchases or orders
Communication preferences
Information necessary to provide requested services
Website usage and technical information, such as browser or device information, where applicable
We only request information that is reasonably necessary to provide, manage, improve, or communicate with you about our services.

2. How We Use Your Information

We may use information we collect to:

Respond to questions and customer inquiries
Provide pet store and grooming services
Schedule, confirm, modify, or manage appointments
Provide mobile grooming services
Process purchases and requested services
Communicate with customers about requested services
Provide customer support
Send communications that you have requested or authorized
Send promotional text messages when you have separately and affirmatively opted in to receive marketing messages
Inform customers about promotions, special offers, events, and updates when appropriate consent has been provided
Improve our website, services, customer experience, and communications
Maintain business records and comply with applicable legal requirements

3. SMS and Text Messaging Privacy

Happy Tails may offer customers the opportunity to receive text messages.

Marketing text messages are sent only to individuals who have voluntarily provided their mobile number and affirmatively selected the applicable SMS marketing consent option.

Marketing messages may include special offers, discounts, promotions, events, and other Happy Tails updates.

Message frequency may vary. Message and data rates may apply.

SMS consent is not a condition of purchasing products or services from Happy Tails.

You may opt out of marketing text messages at any time by replying STOP. For assistance, reply HELP or contact Happy Tails using the contact information provided on our website.

SMS Consent and Mobile Information

Happy Tails does not sell mobile information or use SMS consent information to create or purchase marketing lead lists

Mobile information will not be shared with third parties or affiliates for their own marketing or promotional purposes. Service providers and subcontractors may receive information when reasonably necessary to provide services on our behalf, such as customer support, communications, scheduling, website operation, or other business-support functions.

SMS opt-in information and consent are not shared with third parties for their independent marketing purposes.

4. Website Chat and AI Services

Our website may use a chat widget, automated assistant, or AI-powered communication tools to answer questions, collect information voluntarily provided by visitors, assist with inquiries, and help connect customers with the appropriate Happy Tails team member.

Information provided through the chat experience may be used to respond to your inquiry, provide requested services, schedule appointments, communicate with you, or otherwise assist with your request.

The chat service does not change the requirements for SMS consent. Promotional SMS messages are sent only when the customer has separately provided the required affirmative consent.

5. Phone Calls and Call Handling

When you contact Happy Tails by telephone, our communication systems may use automated or AI-assisted tools to answer questions, gather information, or route calls to the appropriate team member.

Information provided during a call may be used to respond to your request, provide customer service, schedule appointments, or otherwise provide requested services.

6. Service Providers

We may use trusted service providers to help us operate our business, including providers that support:

Website hosting
Appointment scheduling
Customer communications
Payment processing
Website functionality
Customer service
Business administration
SMS and telephone communications

These providers may process information only as reasonably necessary to perform services for Happy Tails or as otherwise permitted by applicable law.

We do not authorize service providers to use SMS opt-in information for their own independent marketing purposes.

7. Cookies and Website Technologies

Our website may use cookies or similar technologies to provide website functionality, understand website usage, improve our services, and support website performance.

Some third-party services used on our website may also use cookies or similar technologies according to their own privacy policies.

8. Information Security

We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

9. Data Retention

We retain information for as long as reasonably necessary to provide services, maintain business records, communicate with customers, comply with legal obligations, resolve disputes, and enforce our agreements.

10. Your Choices

You may contact Happy Tails to:

Ask questions about information we have collected from you
Request correction of inaccurate information
Update your contact information
Change communication preferences
Opt out of marketing communications
Opt out of SMS marketing by replying STOP

Opting out of promotional communications does not necessarily prevent us from sending communications necessary to provide a service you have requested, such as appointment-related communications.

11. Children's Privacy

Our website and services are not intended to knowingly collect personal information from children without appropriate authorization.

If you believe a child has provided personal information to us without appropriate consent, please contact us so we can review and address the situation.

12. Third-Party Websites

Our website may contain links to third-party websites or services, including booking, payment, social media, or other external platforms.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of those services before providing information.