Terms & Conditions

Effective Date: October 5, 2026

Welcome to Happy Tails Pet Store.

These Terms & Conditions govern your use of the Happy Tails website and your interactions with Happy Tails Pet Store, including our pet store, grooming services, mobile grooming services, appointment services, website chat, communications, and SMS messaging program.

By using our website or services, you agree to these Terms & Conditions.

1. About Happy Tails

Happy Tails Pet Store provides pet supplies, professional pet grooming, mobile grooming, customer support, community events, promotions, and related services to customers in and around Vernonia, Oregon.

Services and availability may vary.

2. Website and Service Use

You agree to provide accurate information when submitting information through our website, chat widget, appointment system, or other communication channels.

You may not use our website or communication systems for unlawful, fraudulent, abusive, or unauthorized purposes.

3. Appointments and Grooming Services

Appointments are subject to availability.

Happy Tails may require additional information about a pet before providing certain grooming services.

Appointment availability, service details, and applicable pricing may vary depending on the pet, requested service, scheduling availability, and other circumstances.

Customers should follow Happy Tails' instructions regarding appointments, cancellations, rescheduling, and pet-care requirements.

4. SMS Messaging Program

Happy Tails may offer SMS messaging to customers who voluntarily provide their mobile phone number and affirmatively opt in to receive applicable text messages.

Depending on the consent provided, messages may include:

Special offers
Discounts
Promotions
Events
Store updates
Other authorized Happy Tails marketing communications
Message frequency varies.

Message and data rates may apply.

SMS consent is not a condition of purchasing any product or service from Happy Tails.

5. SMS Opt-Out

You can stop receiving marketing SMS messages at any time by replying:

STOP

After receiving an opt-out request, Happy Tails will process the request and stop sending applicable promotional SMS messages.

If you later wish to receive marketing messages again, you may provide consent again through an available Happy Tails opt-in process.

6. SMS Help and Customer Support

For help with the SMS program, reply:

HELP

You may also contact Happy Tails directly using the phone number or email address listed on our website.

Happy Tails Pet Store
Vernonia, Oregon

Phone: 541-325-8305
Email: [email protected]

7. Message Frequency and Charges

Message frequency varies depending on the communications program and your interaction with Happy Tails.

Message and data rates may apply to messages sent to you or sent by you.

For questions regarding your mobile phone plan, messaging plan, or data charges, contact your wireless provider.

8. Carrier Liability

Mobile carriers are not responsible for delayed or undelivered messages.

9. SMS Consent

SMS consent is voluntary.

Providing a phone number does not by itself constitute consent to receive marketing text messages.

Where SMS consent is requested, the customer must affirmatively select the applicable consent option.

Marketing SMS consent is separate from other forms of communication consent.

10. AI, Chat, and Automated Communications

Happy Tails may use automated systems, AI assistants, chat tools, and voice technologies to answer questions, gather information, assist customers, and route communications to the appropriate team member.

Automated systems may not always be able to answer every question or complete every request. When necessary, customers may be connected with a Happy Tails team member.

11. Third-Party Services

Happy Tails may use third-party service providers to support website functionality, scheduling, payment processing, customer communications, SMS, telephone services, and other business operations.

Your use of third-party services may also be subject to those providers' own terms and policies.

12. Promotions and Offers

Promotions, discounts, events, loyalty offers, and other special offers may be subject to additional conditions, availability, expiration dates, or eligibility requirements.

Happy Tails reserves the right to modify or discontinue promotions when appropriate.

13. Intellectual Property

Unless otherwise stated, content appearing on the Happy Tails website, including text, graphics, logos, images, and other materials, belongs to Happy Tails or is used with appropriate permission.

You may not reproduce, distribute, modify, or commercially use website content without permission.

14. Disclaimer

Information provided through our website, chat tools, AI assistants, or other automated systems is intended to assist customers and does not replace professional veterinary advice.

Customers should consult a qualified veterinary professional regarding medical concerns, diagnoses, emergencies, or treatment decisions for their pets.

15. Limitation of Liability

To the extent permitted by applicable law, Happy Tails is not responsible for indirect, incidental, consequential, or other losses arising from the use of our website, communications, or services.

Nothing in these Terms is intended to exclude rights or protections that cannot legally be excluded.

16. Changes to These Terms

Happy Tails may update these Terms & Conditions from time to time.

Updated Terms will be posted on this page with a revised effective date.

Your continued use of our website or services after an update constitutes acceptance of the updated Terms to the extent permitted by law.

17. Privacy Policy

For information about how Happy Tails collects, uses, and protects personal information, including SMS opt-in information, please review our Privacy Policy: https://happytailspetstore.co/privacy-policy